Not Technology for Technology’s Sake.
Just Better Customer Outcomes.
Putting Your Customer
at the Center
of Every Solution
From Customer Service and Contact Centers to Sales, Marketing, and AI-powered Self-Service, we design, implement, and continuously manage Microsoft Customer Experience solutions powered by Dynamics 365, Power Platform, Copilot , Customer Insights, and complementary technologies .
Governed from our European headquarters (Belgium), our delivery operations are supported by a dedicated team in the Caribbean (Suriname), providing continuous platform management, optimization, and Managed Customer Experience Delivery Services.
This flexible engagement model combines strategic leadership, local accessibility, and scalable delivery to help your organization continuously improve customer outcomes.
Sounds interesting? Let’s have a chat.
Benefits Managed CX Services
By combining an established European presence with a highly skilled remote delivery team, we offer clients a blend of benefits.
European Presence
Global Delivery Model
Specialized Microsoft Expertise
Ready to elevate your Customer Experience?
CX Strategy Office (CXSO)
On-Site & Local Delivery
engagement‑based and strategy‑driven service
CXSO provides the strategic leadership, architectural guidance, and CX vision that shape your Microsoft CX platform. CXSO aligns business goals, customer expectations, and technology capabilities, ensuring every improvement delivered through MCXDS drives meaningful, measurable customer and business value.
By defining priorities, governance, and long‑term CX direction, CXSO empowers your organization to innovate confidently, transform customer journeys, and unlock the full potential of your digital customer experience.
Managed CX Delivery Services (MCXDS)
Remote Delivery
subscription‑based and outcome‑driven service
MCXDS removes the day-to-day operational burden from your teams by continuously managing, optimizing, and evolving your Microsoft Customer Experience platform, including Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Copilot, Microsoft Customer Insights, and CX Analytics.
Through proactive management, continuous improvement, and AI-driven optimization, we enable your organization to focus on strategic priorities, innovation, and delivering exceptional customer experiences.
AI, CRM, and ERP made simple for Emerging MArkets and Growing TEams
Sometimes your business just needs something quick, simple, and focused to serve your customers. Larger systems like Dynamics 365, SAP, and Salesforce are incredibly powerful, but in certain situations they can feel heavier than what you actually need. On the other hand, ERP platforms like Odoo are lightweight, but they don’t blend as well as required in a Microsoft-first ecosystem , due to fundamentally different technology stacks.
That’s where RapidStart Apps stand out. If you’re just getting started and don’t have a Customer Relationship Management (CRM) tool yet, or you want to simplify your existing CRM and Enterprise Resource Planning (ERP) setup so it finally works for people like you again, RapidStart Apps make it easy to deliver a smooth, consistent customer experience from day one.
They give you a fast, streamlined way to get real work done and deliver value, without the extra cost, complexity, or setup effort of a full enterprise system or incompatible platform. You get up and running quickly, so your customers benefit from faster responses, clearer communication, and more reliable service , without the delays or complexity that come with larger enterprise systems.
Governed from our European headquarters, RapidStart Apps are delivered by our remote delivery team using a structured and compliant delivery model that ensures quality, consistency, and long-term support.
Whether you’re managing sales, service requests, projects, or on-site work, everything is simple, intuitive, and ready to use immediately. You get agility. Your customers get outcomes. Your team works faster, and the whole experience becomes effortless.
RSA Partner for the Caribbean
Customer Relationship Management (CRM)
Manage leads, track customer interactions, and close deals faster. Get a complete view of every customer touchpoint in one place.
Field Service
Management (FSM)
Schedule, dispatch, and track technicians in real time. Deliver faster, more reliable service to every job site.
Enterprise Resource
Planning (ERP)
Unify finance and operations in one system, natively connected to our CRM and FSM for a simpler, more streamlined experience.
CX Innovation Workshops
Discover how Microsoft Business Applications can transform CX and BizOps
From introductory sessions to in-depth strategy workshops, our CX Strategy Office provides tailored and pre-defined learning experiences across the Microsoft Business Applications portfolio. Covering Dynamics 365, Power Platform, Copilot, and emerging AI capabilities, these workshops help organisations unlock innovation, improve customer experiences, and accelerate their transformation journey.
Professional Experience
of Our Team Members
In previous engagements, before joining The GreenSeed Company, our team
members played key roles in delivering impactful projects for organizations
across Europe, South America, and the Caribbean across a variety of industries.
Request a Virtual Consultation!
(It will only take 5 minutes )
Request a FREE introductory session with our experts to explore your challenges, share initial ideas, and better understand your goals. This conversation lays the groundwork. Next steps will be determined based on what we uncover together.