Unlock

Unlock the full value of your Business Applications with a service model designed to strengthen every stage of your Customer Experience. Whether your organization is building core capabilities, scaling smarter customer‑facing processes, or moving toward fully automated, AI‑driven operations, our  Managed CX Services provide the governance, expertise, and continuous improvement needed to deliver consistent results.



Evolve

Our approach ensures that your customer‑experience ecosystem doesn’t just work, it evolves. We help you streamline processes, reduce manual effort, and connect data across departments so customers receive faster, more consistent, and more personalized interactions. Your teams gain access to specialists who monitor performance, resolve issues before they impact customers, and continuously optimize your Dynamics 365, Power Platform, and AI capabilities.


Scale

Each tier builds on the last, moving you from foundational stability, to scalable customer engagement , to intelligent, self‑optimizing operations. As your organization grows, we guide you through every step, introducing best practices, strengthening governance, and helping you adopt new capabilities with confidence.


Impact

The result is a clear, predictable path to delivering better customer experiences : fewer bottlenecks, more automation, smarter insights, and a service model that adapts as your business and your customers’ expectations evolve. This is how you create measurable impact for the customers who matter most to your business, and sustain it over time.

Which stage best reflects your organization’s current
Customer Experience Maturity ?

The Awakening Organization

  • Customer experiences are inconsistent because processes and data are spread across siloed teams.
  • Business Applications are in place but not yet used to create connected, end‑to‑end customer journeys.
  • Manual work dominates operations, slowing response times and limiting service quality.
  • AI Agents are only used experimentally, not yet embedded to improve customer interactions at scale.
  • AI contributes minimally, leaving significant opportunities to personalize experiences and reduces friction across the customer lifecycle.

If this listing reflects the challenges within your organization, the Foundation Tier is your ideal entry point: a stage dedicated to building strong foundations for customer experience, creating stability, and positioning you right at the edge of meaningful transformation. Ready to shape the next chapter of how you serve your customers.

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Key Takeaways

  • Fragmented Customer Experiences and Manual Workflows
  • Limited use of Business Applications
  • AI and AI Agents adoption in early stages

The Advancing Organization

Key Takeaways

  • Business Applications become more connected, enabling smoother customer journeys.
  • AI Agents and organization teams align through shared workflows and daily operations.
  • AI and Governance evolve to drive faster, smarter service at scale.
  • Customer‑facing processes become more connected and consistent across the organization.
  • Business Applications evolve into a stable foundation for delivering smoother customer journeys.
  • AI Agents become part of daily operations, improving communication quality and speeding up customer interactions.
  • Teams begin using shared agent instructions and early agent workflows to streamline service delivery.
  • Governance structures start forming to support scalable, reliable customer operations.
  • AI shifts from basic support to a meaningful driver of faster responses, better insights, and more confident decision‑making in customer scenarios.

This is the Growth Tier: the moment when your organization is ready to move beyond experimentation and commit to scaling intelligent, customer‑centric operations. Clear objectives emerge, momentum builds, and you begin to discover just how far intelligent systems can elevate the experiences you deliver.

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The Autonomous Organization

  • Customer operations become fully connected and consistent across the enterprise, supported by a mature Business Applications ecosystem.
  • Processes run with high reliability and precision thanks to strong integrations and well‑governed application lifecycle practices.
  • AI Agents evolve into central orchestrators, coordinating workflows across teams to resolve customer issues proactively.
  • Automated, cross‑department agents ensure smoother, faster, and more consistent customer interactions.
  • AI becomes a strategic driver of CX, predicting customer needs, generating tailored content, and powering autonomous, end‑to‑end service processes.
  • Continuous optimization based on real customer behavior enables increasingly personalized and frictionless experiences.

If this is the level of customer excellence you aspire to, the Intelligence Tier is your destination: a stage where intelligence doesn’t just support your organization. It powers it, enabling proactive, autonomous, and deeply personalized experiences that once felt like science fiction.

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Key Takeaways

  • Proactive, Personalized Customer Experiences
  • Fully Integrated Business Applications
  • Extensive use of AI, Automation, and AI Agents

Interested? We’d be happy to help.
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